Return and Refund Policy

Right of withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the order.

To exercise your right of withdrawal, you must inform us of your decision within this 14-day period by sending a clear statement to:

Laimée BV
Hooirt 25
9220 Hamme
Belgium
info@laimee.eu

You may also use the model withdrawal form provided on our website, but this is not mandatory.

After notifying us of your withdrawal, you must return the products without undue delay and no later than 14 days after informing us of your decision.

Please contact us before returning your order so that we can provide the appropriate return instructions. This does not affect your statutory right of withdrawal.

Return conditions for food supplements

For reasons of health protection and hygiene, food supplements can only be returned if the product packaging is unopened, undamaged and the original safety seal remains fully intact.

The right of withdrawal does not apply to products whose safety seal has been broken after delivery.

Opening the external shipping packaging does not affect your right of withdrawal.

Please return products in their original product packaging and protect them adequately during transport.

Return costs

The direct cost of returning products under the right of withdrawal is borne by the customer.

We recommend using a trackable shipping service. Laimée cannot be held responsible for returned parcels that are lost or damaged during transport.

If the product delivered to you is defective, damaged or incorrect, Laimée will bear the reasonable return costs.

Refunds

If you validly exercise your right of withdrawal, we will reimburse all payments received from you for the returned products, including the cost of our least expensive standard delivery option.

Additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option will not be refunded.

We will issue the refund without undue delay and no later than 14 days after the day on which you informed us of your decision to withdraw. We may withhold reimbursement until we have received the returned products or until you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless expressly agreed otherwise. You will not incur any fees as a result of the refund. Please note that your bank or payment provider may require additional processing time.

Damaged, defective or incorrect products

Please inspect your order upon delivery. If a product is damaged, defective or incorrect, contact us as soon as possible at info@laimee.eu, preferably with your order number and clear photographs of the product and packaging.

We will assess the issue and provide an appropriate solution. Nothing in this policy limits your statutory rights relating to defective or non-conforming goods.

Exchanges

We do not offer direct exchanges. If you would like a different product, you can return the eligible product in accordance with this policy and place a new order separately.

Questions

For questions about returns or refunds, please contact us at info@laimee.eu.